Terms & Conditions of Sale

A request for authorization to return product must be submitted to Sloan Banjos as outlined below:

Return Product Process

  1. Customer requests to return product
  2. Sloan Banjos reviews the product return request and notifies the customer which parts are authorized to return
  3. Once authorization is complete, customer receives an Acknowledgement stating the dollar amount of the credit, any restocking charges and the correct return shipping address.

Shipping Instructions for Authorized Return Material

An Authorization must be received in order to return any material to Sloan Banjos.

  1. All Return Material must include a copy of the Return Material Authorization
  2. All products must be shipped freight pre-paid, FOB destination to the Sloan Banjos location on the RMA
  3. All products are subject to 100% inspection by Sloan Banjos upon receipt

Sloan Banjos reserves the right to assess repackaging charges if deemed necessary and deduct these charges as applicable from any approved return credit.

A 20% penalty will be assessed for the following reasons:

  1. “Unauthorized” product returned. These will be returned to the customer freight collect or have an additional 20% fee charged.
  2. Products returned that are used, damaged, broken, un-saleable or superseded will be subject to an additional 20% penalty on the entire value of the return order

Non-Returnable Items 

The following items are not returnable (unless specified differently), and no credit will be given.

  1. Products not purchased from Sloan Banjos or parts purchased at special“close out” prices
  2. Open or incomplete items
  3. Damaged, corroded, mishandled or used product
  4. Parts improperly or inadequately packaged
  5. Items Sloan Banjos has to special order, once order is placed on vendor (items not normally stocked by Sloan Banjos)

 All “unauthorized” product returned to Sloan Banjos will be returned to the customer freight collect

 Canceled Orders

Orders cannot be cancelled after 24 hours of the order being submitted to Sloan Banjos, without written approval from Sloan Banjos.

Sloan Banjos will always try to work with each customer in all situations to make sure you are pleased with your purchase experience and products, so do not hesitate to contact us at if not 100% happy

Terms & Conditions of Sale

The terms and conditions of sale are as set forth herein.  Terms and conditions proposed by the Buyer are not applicable unless accepted by Seller in writing.  Seller shall not be bound until Buyer's order has been accepted in writing by an authorized officer of Seller

Unless stated otherwise, prices are stated in U.S. dollars, are subject to change without notice, and do not include taxes or duties of any kind.  These are the obligation of Buyer, and imposition of such upon Seller shall entitle Seller to reimbursement from Buyer.  Payment in full for all products is required before products are shipped.  For customer orders, full payment is required before any materials are ordered or work started. 

Unless designated otherwise, goods are sold F.C.A. (INCOTERMS 2000) Seller's facility.  Risk of loss and title shall transfer upon the earlier of Buyer’s payment or Buyer’s pick up of the product. 

Sloan Banjos warrants the goods, which are of Seller's manufacture in accordance with its applicable Manufacturer's Warranty Policy and Limitation of Liability.  For any other goods sold hereunder, Seller shall furnish and assign to Buyer only such warranties as Seller receives.

Seller’s maximum liability for any reason (except for personal injury) under this contract shall consist of the refunding of all moneys paid subject to the right of removal and return of equipment to Seller.  IN NO EVENT SHALL SELLER HAVE ANY LIABILITY FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.  Unless specifically agreed in writing, Seller shall not be liable for corrosion, or the physical or chemical effects of liquids, gases, or other materials used with the goods.  Any claim for breach of contract or obligation must be brought within one year after the breach occurs.

Work and material in addition to, or different from, that stated herein, and changes in drawings or specifications, shall be subject to Seller's approval and shall entitle Seller to an adjustment in the contract price and schedule.  Cancellation shall be subject to Seller's approval, and shall entitle Seller to damages.

Unless specifically agreed in writing, shipment dates quoted are estimates, and Seller does not guarantee a particular date for shipment or delivery of the goods.  Seller shall not be liable for any losses, damages, or penalties occasioned by late performance, nor for any deviations in performance due to fires, strikes, labor disputes, supplier delays, governmental actions, acts of terrorism, acts of nature, or any other condition beyond Seller's control.  Partial shipments are authorized.

Seller shall have no liability whatsoever for equipment or component failures or other damages or losses which arise solely as a result of improper setup, incorrect application or mishandling or misuse of the goods.

Buyer shall comply with all United States laws, regulations, rules and guidelines dealing with the export, re-export, or transfer of goods, software and technology to the extent applicable to the equipment and services sold hereunder.

Any agreement arising hereunder shall be governed by, and construed in accordance with the laws of the State of Texas (excluding its choice of law provisions). A determination that any provision of a resulting agreement is ineffective or unenforceable shall not impair the enforceability of other provisions contained herein

End of Document

Revised 3-22-2013

© Sloan Banjos 2018